Frequently Asked Questions

Frequently Asked Questions

About us

  • Why VAHÉ?

    VAHÉ jewellery takes the mystery, confusion, and exorbitant retail pricing out of the jewellery buying experience. At VAHÉ jewellery, we believe that one doesn't have to compromise on quality or craftsmanship to get an incredible stone or beautifully crafted piece. Our goal is to provide a personal, luxury buying experience without the luxury price tag.

  • Where is your workshop located?

    We mostly operate online, however, we do have a workshop in Rowville, Victoria which you can visit by appointment.
    We offer free shipping on all items and a one time free ring resizing within the first year of your purchase, including free return shipping within Australia for the first resize. Please read our terms and conditions regarding resizing as some exclusions apply.

Placing orders

  • What should I look for when buying a quality diamond ring?

    The obvious things are color, cut, and clarity, though we always tell our clients not to get overly hung up on the technical aspects. That takes the romance out of the whole process. Don’t throw those things out of the window, but buy something you love the look of and that you feel something for.

    That being said, while buying a nice diamond is obviously a huge part of buying a ring, a lot of people only think about the diamond and totally overlook the ring itself. Many rings these days are mass-produced or very poorly made with very little concern for quality or detail. The average person may not notice a low quality or poorly made ring, but it really makes a difference. A well-made ring should be the perfect companion to your diamond. After spending all of that time and energy picking the ideal stone, you want the perfect ring to go with it!

  • Can I order through your website?

    You can purchase our jewellery and moissanite engagement rings using our secure checkout process. If you are shopping for a diamond engagement ring, you can view some of our range and enquire about your favourite pieces via our secure website.

  • What if I need help placing an order?

    If you would like assistance with placing your order, please call us on (03) 9755 8772.

  • What if I have a question about my order?

    For questions about your order or its status, please call us at (03) 9755 8772, or send an e-mail to contact@vahejewellery.com.au

Custom design & remodelling

  • Can I set my own diamond into a VAHÉ design?

    Yes! Almost every ring on the VAHÉ website is available for purchase, regardless of whether or not you purchase a center diamond from us. If you love one of our designs but already have a diamond, enquire about that design, and we can go from there! While we will take every precaution to ensure that your diamond is professionally set into our ring design, VAHÉ jewellery cannot be responsible for any damage that may occur during the setting process unless the diamond has been directly purchased from us. VAHÉ jewellery also reserves the right to charge a setting fee depending on the size of the diamond. By the way, it doesn't always have to be a diamond, we can set any precious stone into any of our rings!

  • Can I custom design an engagement ring or piece of jewellery?

    Yes, at VAHÉ we specialise in custom design. Do you have a specific style in mind? Are there aspects of several different styles that you like, but no single ring, necklace, or bracelet feels quite right? Realise your vision with our creative custom design service. You will be part of the creative outcome with the help of the technical expertise and visual design skills of our professional jewellery designers and makers.

Ring sizes

  • What if my ring doesn't fit?

    At VAHÉ jewellery we offer a complimentary resize with most VAHÉ ring purchases. Excludes rings that have a full circle stone setting.

  • How do i find my ring size?

    There are several ways to determine your ring size (or the ring size of a loved one). Please check our ring size guide or contact us to request a free ring sizer, and we will send it out to you.

VAHÉ Ring Size Guide

Shipping

  • What is the cost of shipping?

    All our customers will receive free shipping for all jewellery orders within Australia. Postage within Australia is via Australia Post Express Post and will require a signature upon receipt.

    All our international customers receive free shipping for jewellery orders AUD$500 and over. Shipping to customers outside Australia is via FedEx International Priority and will require a signature upon receipt.

    International customers will be responsible for any taxes, import duties, or surcharges charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

    Any other service (such as courier) can be arranged at a fee. Please contact us for details.

  • Are your shipments secure?

    At VAHÉ jewellery we take every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.

  • How long will it take to receive my order?

    Because we handcraft all of our pieces to order, the time from order to delivery will vary depending on the item ordered. Delivery times can vary from 1-4 weeks. While we can expedite some orders, we highly encourage you to allow adequate time for your piece to be completed if you need it by a certain date.

For more about shipping click here.

Long-term care

  • What is covered by your lifetime warranty?

    All of our jewellery is manufactured using the highest quality materials and is quality assessed prior to shipping. Our lifetime warranty offers free claw tightening, polishing, rhodium plating and cleaning services for VAHÉ pieces. In the event that there is ever a problem with your jewellery or you are in need of other services that are not covered under our lifetime warranty, your jewellery can be sent back to our workshop for evaluation. Once inspected, you will be notified of repair costs prior to any work being done.

  • Do you clean or provide care for jewellery?

    All jewellery purchased from VAHÉ is eligible for free cleaning and checkup every three months.

Shop our Collection


VAHÉ Round-Brilliant Diamond Yellow Gold Stud Earrings

From: $1,150

Nora Drop Diamond Yellow Gold Pendant

From: $3,800

VAHÉ Pear Diamond Yellow Gold Stud Earrings

From: $3,300