Frequently Asked Questions

At VAHÉ Jewellery, all our pieces can be custom-made. You have the option to select one of our popular designs from our website or collaborate with us to craft something entirely unique to you. If you've come across a design that inspires you elsewhere, we can modify it to complement the stone of your preference.

We sure can, if you already have your mind set on a specific design, we're more than happy to bring it to life for you. Our jewellery-making has no limitations, allowing you the freedom to choose any design that appeals to you.

Of course! We are manufacturing jewellers at heart. A predominant part of our work involves transforming our customers older jewellery into new pieces by reusing their diamonds and gemstones.

Yes, Of course! If you are unsure about the style of engagement ring your partner wants, this approach is ideal. We'll present the diamond in a beautiful presentation box that will add an impressive touch. Once the proposal is over, you can both come into our studio to select the perfect engagement ring.

For size estimation, you may discreetly provide us with her right-hand ring finger ring if she wears one. You can also try wearing your partner's ring on your finger to see where it is fitting. Alternatively, have a friend ask subtly whether she has ever had her finger sized. You can also measure her finger size by using our finger size guide. While these methods aren't precise, they can provide a good estimate. To address any issues with the fit, we offer one complimentary resize with our engagement rings.

Our engagement ring turnaround time can range from 2-6 weeks depending on a few factors. Our workshop would need 9-14 business days to receive your diamond or gemstone if we source it internationally. After that, we would need another week or two to handcraft the engagement ring. If you need your order completed sooner, please let us know so we can discuss what we can do. Orders have been completed within 48 hours of being placed in some special cases

Yes, we do! You can sell your unwanted or unused gold items to us through our gold buying service. We weigh and test your gold in front of you with the goal of achieving a completely transparent selling process. We strive to offer competitive rates based on gold market value.

Yes, absolutely! Each piece of jewellery is handcrafted in our own workshop. Every item is meticulously designed and handcrafted by our skilled artisans from concept to completion. The in-house approach allows us to maintain the highest standards of quality, ensuring every piece reflects the craftsmanship and attention to detail that defines VAHÉ Jewellery. With the entire process under our roof, we can also provide a more personalised experience, from customisations to timely delivery.

Our lifetime maintenance includes a range of services to ensure your jewellery remains in pristine condition. We offer complimentary diamond and gemstone tightening, cleaning, re-polishing and rhodium plating on all VAHÉ made jewellery. We offer these services to keep your jewellery looking its best.

We take great pride in the quality of our jewellery, and we want you to have complete confidence in your purchase. That's why we offer a lifetime warranty covering manufacturing defects. Our commitment is to provide excellent service throughout the lifetime of your jewellery.

If your piece of jewellery experiences more substantial damage or requires additional services not covered by our lifetime warranty, you can send it to us for evaluation. We will inspect the piece and work with you to address any issues. Should there be any charges associated with the necessary repairs or services, we will inform you beforehand and proceed only with your agreement.

If you have any questions or would like to initiate a repair, please don't hesitate to contact us. We're here to assist you and ensure your jewellery remains in perfect condition for years to come.

Yes, we offer repair services for jewellery even though it was not originally purchased from us. Our skilled jewelers are experienced in handling a variety of repairs. Please reach out to us with details about any issue you might have, and we'll be happy to provide you with information on the repair process, including cost estimates and turnaround times. We strive to ensure your jewellery is restored to its best condition, regardless of where it was initially purchased.

At our studio, we specialise in creating all kinds of jewellery fully customised to your preferences. Whether you're envisioning a unique engagement ring, a personalised necklace, or a one-of-a-kind bracelet, our skilled jewellers are dedicated to bringing your ideas to life. We pride ourselves on creating custom one-of-a-kind pieces that reflect your individual style and ensuring each design is as special and distinctive as you are. Feel free to share your vision with us, and we'll work closely with you to create a piece of jewellery that exceeds your expectations.

Absolutely. Lab-grown diamonds share the same physical, chemical and optical properties as natural diamonds. They are created in a controlled environment using advanced technological processes that replicate the conditions under which natural diamonds form. The primary distinction is the origin. Natural diamonds are formed deep within the earth, while lab-grown diamonds are produced in a laboratory setting. Both options offer stunning beauty and durability, allowing you to choose a diamond that aligns with your preferences and values.

Certainly! If your diamond comes with a GIA certificate and successfully passes all of our checks, we're pleased to be able to offer credit towards creating a new piece of jewellery for you. However, please note that we are unable to provide cash for it.

Yes, all our diamonds come with certificates. We believe in providing transparency and assurance to our customers. Each diamond is accompanied by a certificate that verifies its authenticity, quality and characteristics. Certificates are issued by reputable gemological laboratories (e.g GIA or IGI), ensuring that you make your purchase with confidence, knowing the precise details of the diamond you're acquiring. If you have any specific preferences or questions about certification, please feel free to contact us.

Yes, our jewellery comes with a 12-month warranty to ensure your peace of mind and satisfaction with your purchase. Our warranty covers manufacturing defects and craftsmanship issues. If you encounter any problems related to the production or workmanship of our jewellery, we will gladly repair or replace it within the specified warranty period.

It's important to note that our warranty does not cover normal wear and tear or accidental damage. If you have any questions about our warranty or if you need assistance with a particular issue related to warranty coverage, please don't hesitate to reach out to us. We are committed to providing excellent service and ensuring that you continue to enjoy your jewellery for years to come.