We work by appointment so we can give you our full attention (and a proper coffee). Hit the Book a Consultation page to lock in a time.

Absolutely. Whether it’s your grandmother's ring or a broken chain in a drawer, we can rework it into something you’ll actually wear.

Yep. Natural diamonds, lab grown diamonds or coloured gemstones, we work with it. We’ll walk you through the pros and cons based on what matters to you.

Yep. Whether we made it or not, we can assess and quote you properly. Use our Jewellery Repair form to get started or Book a Jewellery Repair Assessment.

Totally depends on the design and stones. Most clients spend between $3,000 and $7,000, but we can tailor to your budget. Transparent quotes, no upselling.

For sure. In your consultation we’ll show you options, talk through the 4 Cs and help you choose the right stone for your design and budget.

Most custom pieces take 3–4 weeks, depending on the design and materials. Need it faster? Let us know. We might be able to pull off a miracle.

100%. Everything is handmade in our Melbourne workshop. No middlemen, no factories. Just raw materials, a bench and our tools.

The first chat is free. If we go ahead with a full design concept or CAD, there's a $250 - $750+ design fee depending on the complexity of the design. Please visit our Custom Design or Jewellery Remodelling Pages for more information.

Yes, on pieces we've made. Engraving inside a ring band starts at $120. Get in touch after your purchase and we'll quote it as a separate job.

Grillz need in-person fittings to get right, so we only make them for clients who can come into our Rowville workshop. If you can't make it in, we can post you a resin try-in model (postage at your cost).

Yep. We ship Australia-wide and internationally via insured express post or courier. Everything is packaged securely, fully tracked, and needs a signature on delivery.

Yes, 100%. All shipments are fully insured until they reach your door, so you’re covered if anything goes wrong in transit. We require a signature on delivery.

Definitely. If you’re in Melbourne, you can collect your piece from our workshop by appointment. We’ll let you know when it’s ready.

Shipping is free on all orders over $500 within Australia. For smaller items, repairs and international orders, we’ll let you know the cost upfront. No surprises. International customers are responsible for any import duties or taxes in their country.

Once your piece is complete, shipping within Australia usually takes 1–3 business days. International delivery times vary by destination. We’ll send you tracking info the moment it’s on the way.

We don’t offer returns or refunds for change of mind.

Engagement rings include one complimentary resize within 60 days of pickup or delivery (where possible), as getting the size right can be tricky. Some designs have limits, but we'll guide you through that during the process. Outside of this, once you've accepted the fit, any future resizing is chargeable.

We stand by our craftsmanship. If there’s a fault with the piece that’s on us, we’ll make it right. Just get in touch and we’ll sort it quickly.

Once we’ve started working on your piece, materials are committed and work is underway. So unfortunately, cancellations aren’t possible. That’s why we take the time upfront to get everything clear.

We get it, gifting can be tricky! If you’re unsure, consider a gift voucher or book a consultation together. That way they can help design something they'll truly love.