Warranty & Care Policy

VAHÉ Jewellery

Warranty & Care Policy

Every piece of jewellery we create at VAHÉ Jewellery is made to the highest standard of craftsmanship in our Melbourne workshop. We stand behind our work with pride, which is why all VAHÉ Jewellery pieces are backed by a Lifetime Guarantee on our workmanship and a 10 year warranty on manufacturing quality.

We want you to have complete peace of mind knowing that if any manufacturing fault ever arises, you’re covered.

Each peice of our jewellery is imbued with meaning and crafted with care.

Handmade by passionate jewellers who craft exquisite bespoke designs.

The most careful workmanship for your mostr valued peices.

What Our Warranty Covers

• Manufacturing or structural faults caused by metal integrity or brittleness.

• Hidden faults within the structural integrity of a piece that were beyond our control at the time of manufacture.

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VAHÉ Jewellery

What Our Warranty Does Not Cover

Just like us, jewellery shows signs of age over time. Regular wear gradually removes small amounts of metal, which can lead to thinning in certain areas especially around stone settings, the top and base of rings, chain links, clasps, and other high-stress points. This is considered normal wear and not a defect.

Our jewellery is made to last, but no piece is unbreakable. Accidental damage is not covered under warranty.

Scratched, broken or missing stones
Bent or broken claws, bands, pendants, or earring posts
Pulled or broken chain links
Denting, crushing or deforming of solid or hollow pieces
Ordinary wear and tear
Misuse, accident or alteration
Repairs/alterations performed by anyone other than VAHÉ Jewellery
Rhodium plating (as this naturally wears off with time)

Ongoing Care & Damage Prevention

To keep your jewellery looking its best and to prevent avoidable issues, we strongly recommend having it inspected every 6 months. This is all completely complimentary for all our pieces.

During these visits we:

• Check settings and claws for looseness.
• Inspect gemstones/diamonds for chips or movement.
• Clean your jewellery and restore its shine.
• Flag potential issues before they become major problems.

If you do not bring your piece in for regular 6-month inspections, VAHÉ Jewellery cannot be held liable for gemstone/diamond loss or damage that may have been prevented through routine maintenance.

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