Jewellery repairs and restorations in our Melbourne workshop

VAHÉ Jewellery

Warranty & Care Policy

Every piece we create is made to the highest standard in our Melbourne workshop. All VAHÉ Jewellery pieces come with a 10-year warranty against manufacturing faults. Beyond that, we stand behind our workmanship for life: if a fault is ever traced back to how we made a piece, we'll put it right.

We want you to have complete peace of mind knowing that if any manufacturing fault ever arises, you're covered.

Each piece of our jewellery is imbued with meaning and crafted with care.

Handmade by passionate jewellers who craft exquisite bespoke designs.

The most careful workmanship for your most valued pieces.

What Our Warranty Covers

• Manufacturing or structural faults caused by metal integrity or brittleness.

• Hidden faults within the structural integrity of a piece that were beyond our control at the time of manufacture.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to your rights under the Australian Consumer Law.

To make a claim, contact VAHÉ Jewellery, Unit 6/899 Wellington Road, Rowville VIC 3178, on (03) 9755 8772 or at contact@vahejewellery.com.au with your proof of purchase. We'll arrange a time to inspect your piece. If it needs to be posted to us, we'll confirm any postage costs with you before you send it.

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VAHÉ Jewellery

What Our Warranty Does Not Cover

Fine jewellery is not indestructible. In fact, the finer and more detailed a piece is, the more care it needs. Gold and platinum are soft metals, and claws, thin bands and delicate settings wear down with everyday use. How long a piece lasts depends on how it is worn and cared for, and that is different for every person. Wear and tear, and damage caused by knocks, impacts or everyday activities, is not a manufacturing fault and is not covered by our warranty.
Our jewellery is made to last, but no piece is unbreakable. Accidental damage is not covered under warranty.

Scratched, broken or missing stones
Bent or broken claws, bands, pendants, or earring posts
Pulled or broken chain links
Denting, crushing or deforming of solid or hollow pieces
Ordinary wear and tear
Misuse, accident or alteration
Repairs/alterations performed by anyone other than VAHÉ Jewellery
Rhodium plating (as this naturally wears off with time)

Ring sizing: We make every ring to the finger size you choose. Engagement rings include one complimentary resize within 60 days of collection or delivery, as getting the size right can be tricky. Outside of this, once you have collected or received your ring and accepted the fit, any future resizing is chargeable. Fingers naturally change size with temperature, weight and age, so a ring that later feels tight or loose is not a fault.

Ongoing Care & Damage Prevention

To keep your jewellery looking its best and to prevent avoidable issues, we strongly recommend having it inspected every 6 months. This is all completely complimentary for all our pieces.

During these visits we:

• Check settings and claws for looseness.
• Inspect gemstones/diamonds for chips or movement.
• Clean your jewellery and restore its shine.
• Flag potential issues before they become major problems.

Regular inspections are the best way to catch a loose claw or stone before it becomes a problem. Loss or damage that routine maintenance would likely have prevented isn't covered by our warranty.

Book an Inspection